REFUND GUIDELINES
Step 1: Initiate Return Application
Users enter the personal order center, select the target order that meets the return conditions, fill in accurate return reasons and upload corresponding commodity status vouchers to submit the application for platform review.
Step 2: Platform Intelligent & Manual Review
The system first intelligently verifies the order validity, after-sales cycle and application compliance. Qualified applications pass automatically, and abnormal applications will enter manual intensive review.
Step 3: User Packaging & Shipment
After the application is approved, users shall completely package the commodities, ensure complete accessories and packaging, deliver goods through formal logistics channels, and fill in the logistics waybill number for progress tracking.
Step 4: Platform Goods Inspection & Verification
After receiving the returned goods, the platform will inspect the commodity integrity, packaging status, usage traces and accessory completeness to confirm whether it meets return acceptance standards.
Step 5: Refund Settlement & Order Completion
After the goods pass inspection, the system automatically initiates refund settlement through the original channel. After the fund arrives, the return order is closed, and the whole after-sales service process is completed.