SHIPPING INFORMATION
The platform provides complete abnormal shipping solutions for all logistics abnormal scenarios, effectively solving various transportation problems and protecting user shopping experience and rights.
Logistics Stagnation Processing
When logistics tracking information is stagnant for a long time without update, the platform will actively coordinate logistics providers to check the transportation status, eliminate abnormal obstacles and resume delivery progress.
Wrong Delivery & Detour Solution
In case of logistics wrong delivery, route detour and address distribution error, the platform will urge logistics to correct the route and complete accurate terminal delivery as soon as possible.
Package Loss Confirmation & Remedy
After confirming package loss in transportation, the platform will provide users with optional solutions including free re-delivery or full order refund to avoid user losses.
Abnormal Signing Follow-Up
For abnormal signing status such as unsigned display and unauthorized signing, the platform will track the signing source and feed back the accurate situation to users in a timely manner.